You know that feeling when something small looks like it’s going to turn into a financial nightmare. I had one of those episodes this week (Excuse the glass-half-empty attitude- don’t worry, this story has a very happy ending).
So, after 18 months of living in my jeans pocket, the little electronic thingy which operates my car alarm finally collapsed. I could still push the buttons (just), but the casing had finally given up.
I, of course, was thinking… hmm… £150 for a new one…
I rang my (excellent) garage, but they told me that they no longer used or supported the model of car alarm they had fitted.
Now I’m thinking… more like £200 from an independent supplier…
But the garage did recommend an independent chap who, they said, was reliable and helpful. My mood suitably brightened, I gave him a call. Enter Kevin Terry of Northend Car Audio, Maidstone.
Kevin, it turns out, knows everything about car alarms. He is without doubt my new best friend. Over the phone, he successfully identified my alarm, the key, and what I needed. He could, of course, have fooled me into buying a new one, but instead took great joy in informing me that what I needed was just a new casing, available for the princely sum of… £4.
Thank you, Kevin. There’s no way he’s made any money on the deal, so let me repay him for his time and effort with a bit of publicity. Go to Kevin for honest and helpful advice on alarms, parking sensors, audio, air con regassing, phone kits and anything else which bolts onto your automotive pride and joy. Pop me an email and I’ll gladly give you his mobile number.
Filed under: business heroes, retail, sales, service | Tagged: business, car alarm, service
