The Tesco experience, first hand

Mostly, this blog deals with my personal experiences of running a business. Today, though, instead of taking you to my office, I’d like to take you home. To sunny Sydenham in South London, for a quick look through my local lens at supermarket giant Tesco.
Tesco has an astonishing position at the top of the retail [...]

Alex Tew: when publicity goes right

This post is a tribute to Alex Tew. Alex is one of the UK’s youngest and most successful entrepreneurs. He’s the guy behind the original Million Dollar Homepage – a true piece of internet history. Basically, Alex decided that student life was expensive. What, he thought, could he do to make a million dollars quickly? [...]

Barack Obama and the FDR Blueprint

Barack Obama has gladly accepted what can only be described as a poisoned chalice. Oh sure, he’s President of the United States of America; but this time, along with the job comes an economy in dire straits, a poverty gap that puts some third world countries to shame, and conflict either brewing or exploding in [...]

Where’s the innovation?

Welcome back to a shiny new year!
I hope you had a relaxed and enjoyable Christmas with those you love.
I also hope that if, like me, you commute into work, you’re coping with the unpleasant shock of an early start, a 6% rise in train fares, and all the usual excuses!
But enough of all that- down [...]

In praise of Stelios’ dad

I didn’t really want one of my last postings of the year to be an obituary; but last week the business world lost one of its quieter but most impressive entrepreneurs: Loucas Haji-Ioannou. If the surname sounds familiar, that’s because Loucas was Stelios “EasyJet” Haji-Ioannou’s father. Indeed, EasyJet was founded with a £5m loan from Dad.
Do [...]

Smart advice from Young Entrepreneur of the Year Sabirul Islam

Today I met quite a remarkable entrepreneur. Sabirul Islam is a successful entrepreneur, investor in other companies, and published author. Oh, and he’s 18 year old. Yup- 18.
I interviewed him this afternoon, and his story is quite remarkable. Born in one of the poorest boroughs of London, with none of the advantages of an education [...]

Service the St Tropez way: Judy Naake

I’ve spent the past few weeks blogging about the recession, but I want to go back today to one of my old hobby-horses: customer service.
Yesterday, I was back in the studio doing some video work. One of our guests was Judy Naake, a lady I have met once before, and who is a supremely capable [...]

Brilliant service from an old-fashioned expert

You know that feeling when something small looks like it’s going to turn into a financial nightmare. I had one of those episodes this week (Excuse the glass-half-empty attitude- don’t worry, this story has a very happy ending).
So, after 18 months of living in my jeans pocket, the little electronic thingy which operates my car [...]

Sheikh, battle and goal!

UK footie fans have this week witnessed a very different game, played out to gasps from fans and pundits alike. If you’re not a footie fan, don’t worry- you don’t need to know the off-side rule to get your head round this: we’re talking the business of football.
Basically, this weekend was the culmination of the [...]

Congratulations to the O2 Arena!

This week marked the culmination of what is, in my opinion, one of the finest turnarounds in brand/marketing history. The O2 Arena, nestled in the elbow of the River Thames in Greenwich, has become the most successful live events venue in the world. With over two million people scheduled to walk through its doors this [...]