Posted on June 29, 2009 by Nick
I want to tell you today about a great colleague and friend of mine, Matt O’Neill, who now runs a cracking communications company, Modcomms (if you run change management or corporate communications programmes, do get in touch with him – he is absolutely first class).
We have given each other advice, work and contacts for many [...]
Filed under: current affairs, marketing, sales, technology, tips | Tagged: sales, newsletter, marketing, business, CRM, entrepreneurship, matt o'neill, start a business, run a business, entrepreneur, communications, internal communications, copywriting, e-newsletter, modcomms, sales pipeline | Leave a Comment »
Posted on June 5, 2009 by Nick
If you’ve read this blog for any length of time, I hope I’ve been broad enough in my declared opinions for you not to be able to guess which way I vote in political elections. After all, that’s nobody’s business but my own.
I’m not going to tell you here how I voted on Thursday (although [...]
Filed under: current affairs, finance, marketing, sales, service | Tagged: british politics, business, business and politics, business survival, customer service, depression, downturn, economic recovery, economy, election, entrepreneur, entrepreneurship, european election, general election, marketing, recession, recovery, run a business, sales, start a business, turnaround | Leave a Comment »
Posted on May 18, 2009 by Nick
Mostly, this blog deals with my personal experiences of running a business. Today, though, instead of taking you to my office, I’d like to take you home. To sunny Sydenham in South London, for a quick look through my local lens at supermarket giant Tesco.
Tesco has an astonishing position at the top of the retail [...]
Filed under: business heroes, marketing, retail, sales, service | Tagged: business, business survival, CRM, entrepreneur, entrepreneurship, innovation, retail, run a business, start a business, supermarket, Terry Leahy, tesco | 2 Comments »
Posted on April 9, 2009 by Nick
All things considered, it’s been a pretty good first quarter to the year.
Business isn’t exploding and I’m not hiring more staff, but equally we haven’t been hit by the recession. Work is still coming in, we’ve trimmed back costs where necessary, and no clients have left us.
However, June is coming. Let me explain.
Working for small [...]
Filed under: finance, marketing, sales | Tagged: business, entrepreneur, entrepreneurship, finance, marketing, procurement, run a business, sales, start a business | 1 Comment »
Posted on March 23, 2009 by Nick
In these troubled economic times, much has been rightly written about customer service. If you want customers to stick with you, it seems a pretty good idea to put a bit of effort into looking after them.
A good magnifying glass for this sort of thing is the banking industry. You can’t have failed to notice [...]
Filed under: PR, marketing, people skills, retail, sales, service | Tagged: business, call centre, CRM, customer management, customer service, entrepreneur, entrepreneurship, run a business, service, start a business | 1 Comment »
Posted on March 16, 2009 by Nick
This post is a tribute to Alex Tew. Alex is one of the UK’s youngest and most successful entrepreneurs. He’s the guy behind the original Million Dollar Homepage – a true piece of internet history. Basically, Alex decided that student life was expensive. What, he thought, could he do to make a million dollars quickly? [...]
Filed under: PR, business heroes, marketing, sales | Tagged: alex tew, business, entrepreneur, entrepreneurship, guerilla marketing, marketing, million dollar homepage, popjam, PR, promotion, public relations, run a business, sock and awe | 3 Comments »
Posted on March 9, 2009 by Nick
Hi there!
I’m trying to make this blog as much about my personal business experiences as about the advice I both give and receive as I navigate the world of business. And sometimes that means being critical. I’m not going to name any names, but the following is absolutely true, and if the person responsible should [...]
Filed under: marketing, people skills, sales, service | Tagged: business, customer service, employees, entrepreneur, entrepreneurship, freelance, freelancing, outsourcing, run a business, sales, service, staff, start a business | 4 Comments »
Posted on March 3, 2009 by Nick
There are times when I wonder whether I have any authority whatsoever to write this blog. I certainly ought to get some guest writers in, because sometimes I just don’t have all the answers.
Last week, I made a bit of a schoolboy error- the sort that sales experts hand out a real slap on the [...]
Filed under: finance, marketing, sales | Leave a Comment »
Posted on February 27, 2009 by Nick
We’re doing a lot of video production work at the moment, and that’s meant buying lots of new toys.
Like most people, I shop for high-tech stuff online; which is great for getting a good price, but not so good for truly judging the quality of the vendor. Anyone can knock up a good website; whether [...]
Filed under: marketing, service | Tagged: business, competition, customer contact, customer satisfaction, customer service, entrepreneur, entrepreneurship, run a business, start a business | Leave a Comment »
