Posted on March 23, 2009 by Nick
In these troubled economic times, much has been rightly written about customer service. If you want customers to stick with you, it seems a pretty good idea to put a bit of effort into looking after them.
A good magnifying glass for this sort of thing is the banking industry. You can’t have failed to notice [...]
Filed under: PR, marketing, people skills, retail, sales, service | Tagged: business, call centre, CRM, customer management, customer service, entrepreneur, entrepreneurship, run a business, service, start a business | 1 Comment »
Posted on March 16, 2009 by Nick
This post is a tribute to Alex Tew. Alex is one of the UK’s youngest and most successful entrepreneurs. He’s the guy behind the original Million Dollar Homepage – a true piece of internet history. Basically, Alex decided that student life was expensive. What, he thought, could he do to make a million dollars quickly? [...]
Filed under: PR, business heroes, marketing, sales | Tagged: alex tew, business, entrepreneur, entrepreneurship, guerilla marketing, marketing, million dollar homepage, popjam, PR, promotion, public relations, run a business, sock and awe | 3 Comments »
Posted on January 27, 2009 by Nick
There were heated discussions in the pub last night.
We discussed the BBC’s decision not to screen the DEC’s appeal for victims in Gaza (fairly heated). We discussed Celebrity Big Brother (very heated indeed). And then we discussed not one but two resurgences from the 1980s.
The first was the return of Tory ex-chancellor Ken Clarke to [...]
Filed under: PR, current affairs, marketing, retail | Tagged: advertising, Branson, business, confidence, depression, downturn, economy, entrepreneur, entrepreneurship, Ken Clarke, marketing, recession, Richard Branson, run a business, start a business, Virgin Atlantic | Leave a Comment »
Posted on January 12, 2009 by Nick
Over dinner last night, we ended up talking about the late, great Ronnie Barker.
The taller half of the Two Ronnies was as genial off-screen as he was on-screen, and unlike so many people touched by the hallucinogen of fame, it never went to his head. The story I was told last night went something like [...]
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Posted on August 19, 2008 by Nick
I think I might have some Yorkshire blood: I think I’m pretty plain speaking. I’m certainly not one for politicking. Which is why I enjoy the bawdiness of PR man Colin Byrne’s blog. (I’m also not going to criticise Colin because he looks like a Friday night bouncer who eats dobermanns for elevenses). He’s recently [...]
Filed under: PR, marketing, people skills, sales | Tagged: Barack Obama, business, Colin Byrne, ethics, Georgia, John McCain, Mikhail Gorbachev, perspective, PR, run a business, sales, start a business | Leave a Comment »
Posted on April 11, 2008 by Nick
Nobody is as smart or as well informed as they like to think.
One of the big news stories of the past fortnight has been the tension surrounding the procession of the Beijing Olympic Torch around several world cities, London included. The processions have been troubled by sometimes violent protests over China’s treatment of neighbouring Tibet.
Don’t [...]
Filed under: PR, current affairs, marketing | Tagged: media, PR | Leave a Comment »
Posted on March 31, 2008 by Nick
As the Mayoral campaign hots up, I’m watching news bulletins which included the fact that, thanks to the Terminal 5 fiasco and some rather unpleasant remarks about living in the UK from folks like Madonna, hip travellers in the US are using the phrase “You’ve been Londoned”.
It means all the things we’re fed up of: lost [...]
Filed under: PR, current affairs | Tagged: media relations, PR, rants | Leave a Comment »
