Posted on June 29, 2009 by Nick
I want to tell you today about a great colleague and friend of mine, Matt O’Neill, who now runs a cracking communications company, Modcomms (if you run change management or corporate communications programmes, do get in touch with him – he is absolutely first class).
We have given each other advice, work and contacts for many [...]
Filed under: current affairs, marketing, sales, technology, tips | Tagged: business, communications, copywriting, CRM, e-newsletter, entrepreneur, entrepreneurship, internal communications, marketing, matt o'neill, modcomms, newsletter, run a business, sales, sales pipeline, start a business | Leave a Comment »
Posted on June 24, 2009 by Nick
Regular readers (yes, you, Mum) will know that I spend a fair amount of time here banging on about customer service. Today, I doff my cap in honour, because I’ve got a guest writer in to tell his story. Eamonn O’Rourke is a great friend of mine – and mighty funny too. So pop the [...]
Filed under: people skills, sales, service | Tagged: service, customer service, business, CRM, entrepreneurship, start a business, run a business, entrepreneur, customer satisfaction, ebay, eBay business, shed, gardening, inventor, inventions, industrial revolution | Leave a Comment »
Posted on June 5, 2009 by Nick
If you’ve read this blog for any length of time, I hope I’ve been broad enough in my declared opinions for you not to be able to guess which way I vote in political elections. After all, that’s nobody’s business but my own.
I’m not going to tell you here how I voted on Thursday (although [...]
Filed under: current affairs, finance, marketing, sales, service | Tagged: british politics, business, business and politics, business survival, customer service, depression, downturn, economic recovery, economy, election, entrepreneur, entrepreneurship, european election, general election, marketing, recession, recovery, run a business, sales, start a business, turnaround | Leave a Comment »
Posted on June 1, 2009 by Nick
I am watching a manufacturing edifice come crumbling down. As I write, the future of General Motors, a global manufacturing behemoth, hangs in the balance. At least, that’s what the media and politicians would like you to think. There’s a lot of kudos in last-minute rescues, so let’s not pretend all is lost.
GM is not going [...]
Filed under: current affairs, finance, sales | Tagged: build a business, business, depression, downturn, entrepreneur, entrepreneurship, general motors, GM, recession, run a business, start a business, unions | 3 Comments »
Posted on May 18, 2009 by Nick
Mostly, this blog deals with my personal experiences of running a business. Today, though, instead of taking you to my office, I’d like to take you home. To sunny Sydenham in South London, for a quick look through my local lens at supermarket giant Tesco.
Tesco has an astonishing position at the top of the retail [...]
Filed under: business heroes, marketing, retail, sales, service | Tagged: business, business survival, CRM, entrepreneur, entrepreneurship, innovation, retail, run a business, start a business, supermarket, Terry Leahy, tesco | 2 Comments »
Posted on April 17, 2009 by Nick
On Wednesday, I was lucky enough to attend the first of the 2009 series of Digital Dinners, an informal (i.e. quite boozy) gathering of people who work in my business – the digital communications industry. It’s a great place to meet a small number of players and actully get a chance to speak to everyone; [...]
Filed under: current affairs, finance, retail, sales | Tagged: british business, business, entrepreneur, entrepreneurship, environmental issues, environmentalism, green, green business, jaguar, motor industry, motoring, paul walsh, recession, recovery, run a business, start a business, tata | 1 Comment »
Posted on April 14, 2009 by Nick
Hello! I hope you had a fine and restful Easter!
I’ve been trying to resist writing about BBC1’s bizfest, The Apprentice, but I can’t help it. It’s getting me quite annoyed.
Let me be fair, here. We’re into Series 5 (yup, 5!) and rather like Big Brother, that means that the game has changed a little. The [...]
Filed under: current affairs, finance, people skills, sales, service | Tagged: Amstrad, apprentice, BBC, Big Brother, business, entrepreneur, entrepreneurship, run a business, Ryanair, start a business, The Apprentice | Leave a Comment »
Posted on April 9, 2009 by Nick
All things considered, it’s been a pretty good first quarter to the year.
Business isn’t exploding and I’m not hiring more staff, but equally we haven’t been hit by the recession. Work is still coming in, we’ve trimmed back costs where necessary, and no clients have left us.
However, June is coming. Let me explain.
Working for small [...]
Filed under: finance, marketing, sales | Tagged: business, entrepreneur, entrepreneurship, finance, marketing, procurement, run a business, sales, start a business | 1 Comment »
Posted on March 23, 2009 by Nick
In these troubled economic times, much has been rightly written about customer service. If you want customers to stick with you, it seems a pretty good idea to put a bit of effort into looking after them.
A good magnifying glass for this sort of thing is the banking industry. You can’t have failed to notice [...]
Filed under: PR, marketing, people skills, retail, sales, service | Tagged: business, call centre, CRM, customer management, customer service, entrepreneur, entrepreneurship, run a business, service, start a business | 1 Comment »
Posted on March 16, 2009 by Nick
This post is a tribute to Alex Tew. Alex is one of the UK’s youngest and most successful entrepreneurs. He’s the guy behind the original Million Dollar Homepage – a true piece of internet history. Basically, Alex decided that student life was expensive. What, he thought, could he do to make a million dollars quickly? [...]
Filed under: PR, business heroes, marketing, sales | Tagged: alex tew, business, entrepreneur, entrepreneurship, guerilla marketing, marketing, million dollar homepage, popjam, PR, promotion, public relations, run a business, sock and awe | 3 Comments »
