Posted on September 14, 2009 by Nick
Do you run a business selling online? I don’t, but I know lots of people who do. Some are large companies who have added online sales to their standard face-to-face or retail sales effort. Others are one-man-bands; people who have a day job, but have then turned an interest or hobby into a business in [...]
Filed under: current affairs, marketing, sales, service | Tagged: business, business online, consumer protection, consumr rights, CRM, customer relations, customer relationship management, customer service, eBay business, entrepreneur, entrepreneurship, online business, online retail, online sales, retail, run a business, sales, start a business | 2 Comments »
Posted on June 29, 2009 by Nick
I want to tell you today about a great colleague and friend of mine, Matt O’Neill, who now runs a cracking communications company, Modcomms (if you run change management or corporate communications programmes, do get in touch with him – he is absolutely first class). We have given each other advice, work and contacts for [...]
Filed under: current affairs, marketing, sales, technology, tips | Tagged: business, communications, copywriting, CRM, e-newsletter, entrepreneur, entrepreneurship, internal communications, marketing, matt o'neill, modcomms, newsletter, run a business, sales, sales pipeline, start a business | Leave a Comment »
Posted on June 24, 2009 by Nick
Regular readers (yes, you, Mum) will know that I spend a fair amount of time here banging on about customer service. Today, I doff my cap in honour, because I’ve got a guest writer in to tell his story. Eamonn O’Rourke is a great friend of mine – and mighty funny too. So pop the [...]
Filed under: people skills, sales, service | Tagged: business, CRM, customer satisfaction, customer service, ebay, eBay business, entrepreneur, entrepreneurship, gardening, industrial revolution, inventions, inventor, run a business, service, shed, start a business | Leave a Comment »
Posted on May 18, 2009 by Nick
Mostly, this blog deals with my personal experiences of running a business. Today, though, instead of taking you to my office, I’d like to take you home. To sunny Sydenham in South London, for a quick look through my local lens at supermarket giant Tesco. Tesco has an astonishing position at the top of the [...]
Filed under: business heroes, marketing, retail, sales, service | Tagged: business, business survival, CRM, entrepreneur, entrepreneurship, innovation, retail, run a business, start a business, supermarket, Terry Leahy, tesco | 3 Comments »
Posted on March 23, 2009 by Nick
In these troubled economic times, much has been rightly written about customer service. If you want customers to stick with you, it seems a pretty good idea to put a bit of effort into looking after them. A good magnifying glass for this sort of thing is the banking industry. You can’t have failed to [...]
Filed under: PR, marketing, people skills, retail, sales, service | Tagged: business, call centre, CRM, customer management, customer service, entrepreneur, entrepreneurship, run a business, service, start a business | 1 Comment »
Posted on October 27, 2008 by Nick
In my last post, several business experts gave me their top tips for surviving the downturn. One of the recurring themes was keeping in touch with customers- both existing and potential. I have separately been given the helpful maxim “Talk to your customers at least every four weeks”. This seems like good advice. Let me explain [...]
Filed under: marketing, sales, technology | Tagged: contact, CRM, customer contact, marketing, recession, sales | 1 Comment »
Posted on July 29, 2008 by Nick
The top story in the business press today is about Tesco‘s latest assault on the high street: Britain’s No. 1 retailer wants to massively increase its financial services offering. This is one of those announcements that makes so much sense, you wonder why we didn’t all expect it. Firstly, Tesco is no newcomer to finance- [...]
Filed under: current affairs, finance, marketing, retail, sales, service, technology | Tagged: bank, banking, credit crunch, CRM, current account, customer relationship management, customer service, financial services, motor insurance, profiling, retail, running a business, segmentation, small business, tesco | 1 Comment »
Posted on March 31, 2008 by Nick
A couple of posts ago, I mentioned my foolhardy decision to move office. I have, of course, opened up a can of worms, but it’s all part of the process of running a business. I do, however, have to do some serious thinking, and as well as embarking on a world tour of what were [...]
Filed under: technology | Tagged: backup, CRM, Facebook, hosted solutions, hosting, internet, Messenger, online, storage, technology | Leave a Comment »
