Posted on June 24, 2009 by Nick
Regular readers (yes, you, Mum) will know that I spend a fair amount of time here banging on about customer service. Today, I doff my cap in honour, because I’ve got a guest writer in to tell his story. Eamonn O’Rourke is a great friend of mine – and mighty funny too. So pop the [...]
Filed under: people skills, sales, service | Tagged: service, customer service, business, CRM, entrepreneurship, start a business, run a business, entrepreneur, customer satisfaction, ebay, eBay business, shed, gardening, inventor, inventions, industrial revolution | Leave a Comment »
Posted on June 5, 2009 by Nick
If you’ve read this blog for any length of time, I hope I’ve been broad enough in my declared opinions for you not to be able to guess which way I vote in political elections. After all, that’s nobody’s business but my own.
I’m not going to tell you here how I voted on Thursday (although [...]
Filed under: current affairs, finance, marketing, sales, service | Tagged: british politics, business, business and politics, business survival, customer service, depression, downturn, economic recovery, economy, election, entrepreneur, entrepreneurship, european election, general election, marketing, recession, recovery, run a business, sales, start a business, turnaround | Leave a Comment »
Posted on March 23, 2009 by Nick
In these troubled economic times, much has been rightly written about customer service. If you want customers to stick with you, it seems a pretty good idea to put a bit of effort into looking after them.
A good magnifying glass for this sort of thing is the banking industry. You can’t have failed to notice [...]
Filed under: PR, marketing, people skills, retail, sales, service | Tagged: business, call centre, CRM, customer management, customer service, entrepreneur, entrepreneurship, run a business, service, start a business | 1 Comment »
Posted on March 9, 2009 by Nick
Hi there!
I’m trying to make this blog as much about my personal business experiences as about the advice I both give and receive as I navigate the world of business. And sometimes that means being critical. I’m not going to name any names, but the following is absolutely true, and if the person responsible should [...]
Filed under: marketing, people skills, sales, service | Tagged: business, customer service, employees, entrepreneur, entrepreneurship, freelance, freelancing, outsourcing, run a business, sales, service, staff, start a business | 4 Comments »
Posted on February 27, 2009 by Nick
We’re doing a lot of video production work at the moment, and that’s meant buying lots of new toys.
Like most people, I shop for high-tech stuff online; which is great for getting a good price, but not so good for truly judging the quality of the vendor. Anyone can knock up a good website; whether [...]
Filed under: marketing, service | Tagged: business, competition, customer contact, customer satisfaction, customer service, entrepreneur, entrepreneurship, run a business, start a business | Leave a Comment »
Posted on November 19, 2008 by Nick
I’ve spent the past few weeks blogging about the recession, but I want to go back today to one of my old hobby-horses: customer service.
Yesterday, I was back in the studio doing some video work. One of our guests was Judy Naake, a lady I have met once before, and who is a supremely capable [...]
Filed under: business heroes, marketing, retail, sales, service | Tagged: business, businesswoman, businesswomen, customer service, Judy Naake, self tan, service, start a business, women in business | Leave a Comment »
Posted on October 30, 2008 by Nick
I, dear reader, am male. That means that when I need a pair of shoes, this is what I do:
Decide what sort of shoe I require, functionally (e.g. shoe, trainer, boot, etc.)
Go to the nearest shoe shop
Find shoes that broadly meet the requirement above, at what looks like a halfway decent price.
Pay. Run away. Fast.
I [...]
Filed under: current affairs, marketing, people skills, retail, sales, service, tips | Tagged: Add new tag, business, competition, customer service, experience, management today, matt gwyther, public transport, retail, run a business, shopping, start a business, westfield | Leave a Comment »
Posted on August 11, 2008 by Nick
In a comment on my post “On the hunt for new ideas”, Ash asks what I think about consumer transparency. Me have an opinion? I’m more than glad to oblige.
For anyone who needs some help slicing through the jargon, consumer transparency is a pretty universal term for “being honest” in all sorts of [...]
Filed under: marketing, service | Tagged: agility, BA, blog, BT, business, carphone warehouse, charles dunstone, consumer group, consumer transparency, corporate social responsibility, crisis PR, customer service, entrepreneur, entrepreneurship, forum, people power, reputation, reputation management, service, start your own business, talktalk | Leave a Comment »
Posted on July 29, 2008 by Nick
The top story in the business press today is about Tesco’s latest assault on the high street: Britain’s No. 1 retailer wants to massively increase its financial services offering.
This is one of those announcements that makes so much sense, you wonder why we didn’t all expect it.
Firstly, Tesco is no newcomer to finance- it’s offered [...]
Filed under: current affairs, finance, marketing, retail, sales, service, technology | Tagged: bank, banking, credit crunch, CRM, current account, customer relationship management, customer service, financial services, motor insurance, profiling, retail, running a business, segmentation, small business, tesco | 1 Comment »
Posted on July 23, 2008 by Nick
Today, a salutary lesson in business planning and customer service.
This is a story which my good friend Darren likes to tell; about his father-in-law, John.
I’ve met John several times. He’s now in his 70’s, still thoroughly full of life, and a ‘mad inventor’ type of chap. John has had more hare-brained schemes, inventions and business [...]
Filed under: people skills, retail, sales, service | Tagged: business, choice, customer service, retail, sales, service, start your own business | Leave a Comment »
