Posted on June 29, 2009 by Nick
I want to tell you today about a great colleague and friend of mine, Matt O’Neill, who now runs a cracking communications company, Modcomms (if you run change management or corporate communications programmes, do get in touch with him – he is absolutely first class).
We have given each other advice, work and contacts for many [...]
Filed under: current affairs, marketing, sales, technology, tips | Tagged: business, communications, copywriting, CRM, e-newsletter, entrepreneur, entrepreneurship, internal communications, marketing, matt o'neill, modcomms, newsletter, run a business, sales, sales pipeline, start a business | Leave a Comment »
Posted on June 24, 2009 by Nick
Regular readers (yes, you, Mum) will know that I spend a fair amount of time here banging on about customer service. Today, I doff my cap in honour, because I’ve got a guest writer in to tell his story. Eamonn O’Rourke is a great friend of mine – and mighty funny too. So pop the [...]
Filed under: people skills, sales, service | Tagged: service, customer service, business, CRM, entrepreneurship, start a business, run a business, entrepreneur, customer satisfaction, ebay, eBay business, shed, gardening, inventor, inventions, industrial revolution | Leave a Comment »
Posted on June 19, 2009 by Nick
I’m a writer. I do words, innit. Pictures and graphics, however, are a magical world, into which my clumsy fingers have no right to delve. Still, I do occasionally have to mess about with photos, and luckily there is now a plethora of online graphics tools which mean I don’t have to buy expensive photo-editing [...]
Filed under: technology | Tagged: business, drpic, effects, entrepreneur, entrepreneurship, fixpicture, fotoflexer, graphics, graphics editing, istockphoto, photo, photo editing, photoxpress, picjuice, picnik, picture editing, pictures, pixlr, reshade, run a business, start a business, visuals | 1 Comment »
Posted on June 17, 2009 by Nick
It’s been a fairly lazy start to the week – I had a lovely long weekend in Belfast, visiting friends and godchildren.
Along with family stuff, I got a little time to whiz round the city. As a Londoner who grew up in the 1970s and 1980s,and hadn’t been for over a decade, I heartily recommend popping [...]
Filed under: Uncategorized | Tagged: belfast, business, entrepreneur, entrepreneurship, H&W, Harland and Wolff, heavy industry, industry, manufacturing, run a business, shipbuilding, Shorts, start a business | Leave a Comment »
Posted on June 10, 2009 by Nick
As I write, London is yet again under the cosh of a tube strike.
It’s a proper pain for me. We have eight guests turning up for a TV studio session – studios which don’t come cheap, and don’t come with a refund, either.
I am a huge fan of London’s transport system. Our buses have improved [...]
Filed under: current affairs, mobile | Tagged: business, entrepreneur, entrepreneurship, politics, run a business, start a business, travel, tube strike, unions, work, work from home | 2 Comments »
Posted on June 5, 2009 by Nick
If you’ve read this blog for any length of time, I hope I’ve been broad enough in my declared opinions for you not to be able to guess which way I vote in political elections. After all, that’s nobody’s business but my own.
I’m not going to tell you here how I voted on Thursday (although [...]
Filed under: current affairs, finance, marketing, sales, service | Tagged: british politics, business, business and politics, business survival, customer service, depression, downturn, economic recovery, economy, election, entrepreneur, entrepreneurship, european election, general election, marketing, recession, recovery, run a business, sales, start a business, turnaround | Leave a Comment »
Posted on June 1, 2009 by Nick
I am watching a manufacturing edifice come crumbling down. As I write, the future of General Motors, a global manufacturing behemoth, hangs in the balance. At least, that’s what the media and politicians would like you to think. There’s a lot of kudos in last-minute rescues, so let’s not pretend all is lost.
GM is not going [...]
Filed under: current affairs, finance, sales | Tagged: build a business, business, depression, downturn, entrepreneur, entrepreneurship, general motors, GM, recession, run a business, start a business, unions | 3 Comments »
Posted on May 18, 2009 by Nick
Mostly, this blog deals with my personal experiences of running a business. Today, though, instead of taking you to my office, I’d like to take you home. To sunny Sydenham in South London, for a quick look through my local lens at supermarket giant Tesco.
Tesco has an astonishing position at the top of the retail [...]
Filed under: business heroes, marketing, retail, sales, service | Tagged: business, business survival, CRM, entrepreneur, entrepreneurship, innovation, retail, run a business, start a business, supermarket, Terry Leahy, tesco | 2 Comments »
Posted on May 12, 2009 by Nick
I’m not usually a fan of Human Resources departments. It’s not particularly the people who become HR consultants (there’s nothing congenitally wrong with ‘em); no – it’s the fact that I think it’s rather hard to bat for both sides at the same time. When times are good, there’s nothing to worry about. But when [...]
Filed under: current affairs, mobile, people skills, retail | Tagged: business, business blog, entrepreneur, entrepreneurship, flexible working, HR, HR management, human resources, kellogg, kelloggs, people management, people skills, run a business, work at home, work from home | Leave a Comment »
